RETURNS:
All footwear purchased from BELIENI.com may be returned for exchange or refund within 14 DAYS from the date of delivery. Please allow 1-5 business days for processing of returns.
Shoes can be returned or exchanged must meet the following requirements:
-
Must be returned in original undamaged box with packing slip and all of its contents
-
Must be in unworn new condition with (no visible wear on the shoe or sole of the shoe; no visible creases or stretch marks on any of the leather surfaces
-
Please send request for returns or exchanges to sales@BELIENI.com to begin processing and receive your return or exchange processing number.
Any shoe not meeting the above criteria will not be accepted or exchanged. Any request for return or exchange received after 14 days from the date you receive the merchandise the sale is final and the merchandise cannot be returned.
REFUNDS & EXCHANGES:
Once the returned or exchanged item is received it will be inspected for resale feasibility, once the item(s) pass inspection a refund (minus the shipping cost) will be credited back to your card. Exchanges will follow the same inspection process. A refund will be credited to your account, once your account is credited you must place a new order for the desired item. If the item is in stock we will ship it to you in 24-48 hrs. In the event that we are out of the item you wish to exchange to, we can refund you the full amount of the item or put you on our priority list to be one the first to receive it once the item is in. Returns and exchanges are processed within 1-5 days after the item is received.
SHIPPING:
All items come with free standard shipping, We ship all of our items VIA USPS and DHL if required, Belieni.com/ BELIENI LLC is not responsible for information entered incorrectly during checkout, lost or misdelivered packages. We will only ship to verified addresses and addresses matching the card or PayPal account. (We do not ship to P.O. Boxes)
International customers are responsible for Import, duty, taxes, and brokerage fees, these fees are not included in the retail or shipping price, and will have to be paid to your country's customs agency before they will release it for final delivery.
We strive to process and ship every order within 24-48hrs
PRE-ORDERS
All pre-orders will receive free priority shipping (within the US). Customers will be charged the full amount of the item they wish to pre-order, customers will receive an email notification for their pre-order purchase. Customers will be notified once their order is processed and again once it ships.
Exclusive 100
Exclusive 100 club members will receive links to purchase their pair of shoes before they become available to the public.
DEFECTS:
As we do strive to bring our customers the highest quality shoe and products, even we cannot prevent all defects. Each shoe is hand inspected for defects before it is shipped to our customers to minimize any possible outcome of you receiving unsatisfactory products. In the event you do receive a shoe with a possible defect.
Size Chart
Men:
|
US
|
5
|
6
|
7
|
8
|
9
|
10
|
11
|
12
|
13
|
14
|
15
|
16
|
|
EU
|
39
|
40
|
41
|
42
|
43
|
44
|
45
|
46
|
47
|
48
|
49
|
50
|
|
UK
|
4
|
5
|
6
|
7
|
8
|
9
|
10
|
11
|
12
|
13
|
14
|
15
|
|
IT
|
38
|
39
|
39.5
|
41
|
42
|
43
|
44.5
|
46
|
47
|
48.5
|
50
|
51
|
Women:
|
US
|
5
|
5.5
|
6
|
6.5
|
7
|
7.5
|
8
|
9
|
9.5
|
|
EU
|
35
|
35.5
|
36
|
36.5
|
37
|
37.5
|
38
|
39
|
39.5
|
|
UK
|
2
|
2.5
|
3
|
3.5
|
4
|
4.5
|
5
|
6
|
6.5
|
|
IT
|
35
|
35.5
|
36
|
36.5
|
37
|
37.5
|
38
|
39
|
39.5
|
*If you are not use to breaking in shoes we recommend that you order one size up for a comfortable fit out of the box. We encourage everyone to use our shoe chart. If you wear half sizes or have wider feet we also recommend that you choose the next full size up.
